Marggies Private

Last updated: September 11, 2026

Refund Policy

Matchmaking is delivered through human work: screening, profiling, curation and facilitated sessions. Refund eligibility therefore depends on the package purchased and on how much of that work has already been completed for you.

1. Before onboarding

If you request a refund before your onboarding and compatibility profiling has begun, we will refund the amount paid in full, less any payment-processor charges that cannot be recovered.

2. During onboarding and screening

Once onboarding and screening work has started, refunds are issued pro-rata to the work completed. Any amount covering work already delivered — profiling, screening, curated recommendations, or concierge time — is not refundable.

3. After a guided compatibility session

Where the guided private compatibility session facilitated by Marggie the Shakara Matchmaker (or her team) has taken place, the facilitation element of your package has been delivered and is not refundable. Any remaining, undelivered portion of the package is assessed individually.

4. Elite and re-matching

Elite Matchmaking includes continued introductions and re-matching support for the active period of the membership. Because the service is ongoing, refunds on Elite are assessed against the portion of the membership period already served.

5. No refund for outcomes

A match that does not progress, or does not lead to a relationship, is not a service failure: outcomes depend on mutual compatibility, communication and personal alignment between two individuals. We do not offer outcome-based refunds. What we do commit to is continuing to introduce — and telling you honestly when a match is not right.

6. Breach and misconduct

No refund is due where a membership is terminated for a breach of our Terms of Service — including false information, harassment, or sharing another member's details.

7. How to request a refund

Contact us with your full name, the package purchased, the reference on your payment receipt, and the reason for the request. We aim to respond within five working days and, where a refund is approved, to process it to the original payment method.

8. Chargebacks

If you raise a chargeback instead of contacting us first, we will provide the payment provider with the service record for your package — including onboarding, screening, sessions held and introductions made. Please talk to us first; it is faster for everyone.